Data Protection and Privacy Policy

Privacy Notice

This notice outlines the personal data we collect about you, how we gather it, and how we use and may share it to provide our services. Under data protection laws, we are required to inform you of this. Please take the time to read this notice (also known as a 'privacy notice') as well as any similar updates we may provide when we collect or process your personal information.

Who Collects Information About Me?

NannyEmmy Limited (Company) is a ‘data processor’ that gathers and uses certain information about you (client) in order to provide services.

Data Protection Principles

The Company will comply with the following data protection principles when processing personal information:

  • we will process personal information lawfully, fairly and in a transparent manner;

  • we will collect personal information for specified, explicit and legitimate purposes only, and will not process it in a way that is incompatible with those legitimate purposes;

  • we will only process the personal information that is adequate, relevant and necessary for the relevant purposes;

  • we will keep accurate and up to date personal information, and take reasonable steps to ensure that inaccurate personal information are deleted or corrected without delay;

  • we will keep personal information in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the information is processed; and

  • we will take appropriate technical and organisational measures to ensure that personal information are kept secure and protected against unauthorised or unlawful processing, and against accidental loss, destruction or damage.

  • Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Be informed about the collection and the use of your personal data

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data, i.e. data portability

  • Request restriction of your personal data being subject to automated decision making

  • Right to withdraw consent

  • Right to complain to the Information Commissioner

The Information We Collect and Hold From Clients

  • Your name and contact details (address, home and mobile phone numbers, email address).

  • Description of the services you require.

  • Information about your family, children and interests.

  • Languages spoken at home.

  • Invoices

Information We Collect and Hold From Freelancers

  • Your name and contact details (address, home and mobile phone numbers, email address)

  • Details of your qualifications, employment history and experience.

  • Your nationality and immigration status and information from related documents such as your passport or other identification and immigration information.

  • Details of tests and assessments undertaken on courses such as Paediatric First Aid.

  • Job preference and salary expectations.

  • Your racial or ethnic origin, sex and sexual orientation, religious or similar beliefs.

  • Information regarding your criminal record.

  • Health Information.

  • Details of your referees.

  • Invoices and National Insurance Number.

How Long Do We Keep Information

The Company maintains records for Clients and Freelancers for 10 years. Should anyone request their information be removed from any Company databases they must do so via email request to nannyemmyquestions@gmail.com and we will notify you of the completion of this process. This request must be made from the same email address collected either in the recruitment process for freelancers or in the booking process for clients. If any data subject wishes to make a Subject Access Request they may do so by emailing nannyemmyquestions@gmail.com from the email address our team currently hold. This will be fulfilled within 1 calendar month in line with applicable legislation and ICO guidelines.

Monitoring and Recording Communications

We may monitor and record communications with you such as telephone conversations and emails for the purpose of quality assurance, training and compliance.

How Will We Use The Information About You?

We collect information about you so we can:

  • Identify you.

  • Process your application.

  • Conduct research, statistical analysis and behavioural analysis.

  • Carry out customer profiling and analyse your preferences.

  • If you agree, let you know about other products or services that may be of interest to you.

  • Detect and prevent fraud.

  • Customise our website and its content to your particular preferences.

  • Notify you of any changes to our website or to our services that may affect you.

  • Carry out security vetting.

  • Improve our services.

Marketing

We will send you information by email about our services which may be of interest to you. We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you complete our online booking form for the first time. If you have consented to receive such marketing from us you can opt out at any time.

Keeping your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing information will do so only in an authorised manner and are subject to a duty of confidentiality.